WHAT IS NOT COVERED:

This is not a replacement plan. Nothing herein shall obligate US to repair or replace materials resulting from excessive or abusive treatment of the Merchandise other than normal wear and tear. This Plan does not cover loss or theft of the Merchandise or damage resulting from loss, theft, misuse, abuse, or Act of God. If YOU purchase the Plan after YOU purchase the Merchandise, the Plan does not cover pre-existing conditions in the Merchandise that occurred after YOU purchased the Merchandise and prior to the effective date of the Plan. Coverage as defined by the Plan begins on the original date of purchase of the merchandise.

LIMIT OF LIABILITY:

OUR total liability under this Plan is the Purchase Price paid for the Merchandise as shown on the sales slip. In the event that the total value of all authorized services WE provide under the Plan exceeds the Purchase Price of the Merchandise (as shown on YOUR sales slip), We shall have satisfied all obligations owed under the Plan.IN NO EVENT SHALL WE BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, NO MATTER WHAT THE CAUSE, INCLUDING DELAY IN RENDERING SERVICE UNDER THIS PLAN, OR LOSS OF USE DURING THE PERIOD THAT THE MERCHANDISE IS BEING PREPARED OR OTHERWISE AWAITING PARTS.

YOUR OBLIGATIONS:

We require YOUR jewelry to be examined every six months by a representative of Riddle’s Jewelry and to have the examination documented in the Examination Record portion of the warranty/guarantee or Plan document. YOU must and shall perform all maintenance on the Merchandise required by any applicable underlying warranties/guarantees or the Plan to maintain the Merchandise in usable and wearable condition, as provided in said warranties/guarantees or the Plan. Damage resulting from failure to comply with recommended services and/or maintenance under such warranties/guarantees or the Plan will result in coverage not being extended under any warranty/guarantee or this Plan.

YOU must provide the care and maintenance of the Merchandise as described above. You must maintain possession of YOUR sales slip and Plan document, which will serve as identification of Plan purchase, as well as, merchandise identification for covered item.

TERM:

Coverage provided by the plan shall commence on the date of Plan purchase as shown on YOUR original sales slip. Time frames for coverage listed in the Plan shall be determined from the original date of merchandise purchase as shown on YOUR original sales slip. The Plan shall be in effect from the date the Plan is purchased as shown on YOUR sales slip and shall continue for the lifetime of the original customer or original receiver of merchandise, in the case of a gift, subject to OUR limit of liability as stated in the Limit of Liability Section above. The Plan is void if the Merchandise is used as a trade-in toward another item after 24 months and a new Premium Care and Repair Plan would need to be purchased on the new item. If the Merchandise is used as a trade-in toward another item within 24 months from the original merchandise purchase any difference between the original Plan and the new Plan is due from the customer to continue Plan coverage.

CANCELLATION:

Cancellation by YOU. YOU may cancel the Plan for any reason at any time by visiting any of OUR store locations and requesting cancellation.

If YOU request cancellation of the Plan where services were NOT received under the Plan:

• Diamond Merchandise - If YOU request cancellation within sixty (60) days of the original purchase date of the Plan (as shown on Your sales slip) and no services have been provided to YOU under the Plan, then the Plan is void and YOU will receive a full refund of the Plan Price.
• Gemstone Merchandise - If YOU request cancellation within twenty (20) days of the original purchase date of the Plan (as shown on YOUR sales slip) and no services have been provided to YOU under the Plan, then the Plan is void and YOU will receive a full refund of the Plan Price.

If YOU request cancellation of the Plan where services were received under the Plan:

• Diamond Merchandise – within sixty (60) days of the original purchase date of the Plan YOU will receive the difference between the Plan Price paid less any services received and the Plan will become void.
• Gemstone Merchandise – within twenty (20) days of the original purchase date of the Plan YOU will receive the difference between the Plan Price paid less any services received and the Plan will become void.
• Cancellation by US. WE may not cancel the Plan except for non-payment, fraud, work performed by another entity other than US, material misrepresentation by YOU and/or unforeseen circumstances beyond our control. Notice of cancellation by US will be sent to YOU at least thirty (30) days prior to cancellation, and will state the effective date and reason for cancellation. If WE cancel the Plan, YOU will receive a refund of the Plan Price Paid less the price of any services received under the Plan.

Premium Care Plan Terms and Conditions