The Riddle's Premium Care and Repair Plan goes above and beyond any manufacturer's warranty to over items related to maintaining your fine jewelry item. There are no deductibles or hidden fees.
DEFINITIONS:
- "Merchandise" shall mean the merchandise identified on the original sales slip as covered by the Premium Care and Repair Plan.
- "Plan" means this Premium Care and Repair Plan.
- "Plan Price" is the purchase price paid for the Plan as shown on the original sales slip.
- "WE", "US" and "OUR" means Riddle’s Group INC., d/b/a Riddle’s Jewelry, 2707 Mt. Rushmore Road, Rapid City, South Dakota 57701, via phone 1-605-343-2226. Riddle’s Group INC is the party obligated to provide services to you under the Plan.
- "YOU" or "YOUR" means the original customer who purchased the Merchandise or original receiver of the Merchandise, in the case of a gift, covered by the Plan.
WHAT IS COVERED
This is a repair plan. In consideration of YOUR payment of the Plan Price, We will furnish labor and parts necessary to maintain the Merchandise in a usable and wearable condition, provided such service is necessitated by Merchandise wear during normal usage of the Merchandise under the conditions for which it was designed. The Plan coverage includes, but is not limited to, the following services, subject to the other terms and conditions of the Plan and at OUR sole discretion:
Stones
- Replace, Recut or Re-polish Diamonds that have been chipped or broken. Diamond replacement shall be limited to a value of $10,000.
Prongs, Channels and Crowns
- Retip and/or replace worn or broken prongs that jeopardize the security of the stone(s).
- Rebuild and/or replace worn channels that jeopardize the security of the stone(s).
- Retip and/or replace crowns that jeopardize the security of the stone(s).
Stone Tightening
- Will tighten any setting were a stone may be loose.
Defective Mountings
- For a period of one year from the original date of merchandise purchase any jewelry mounting or setting that is defective in either workmanship or materials will be repair or replaced.
Rhodium plating white gold
- One annually Rhodium plating at no charge when done without a covered repair
Ring sizing
- Ladies: No charge to size down to a size 4 and up to a size 9
- Gentleman’s: No charge to size down to a size 8 and up to a size 12
Ring Joining
- No charge soldering of wedding sets together at the bottom of the shank Pendant Bail Repair
- Repair and/or rebuild lost metal that jeopardizes the security of the pendant
Chain soldering
- Repair and/or replace non-functioning chain clasp
- Free chain soldering for five years from original merchandise purchase
Earring repair (Post and Clutch)
- Repair and/or replace earring post or clutch that jeopardizes security of earring.
Tennis Bracelet Prongs and Channels
- Retip and/or rebuild worn or broken prong that jeopardizes the security of the stone.
Bracelet moving parts
- Hinges, tubes, links and jump rings are covered for a period of three years from original merchandise purchase.
Bracelet Clasps
- Repair and/or replace bracelet clasp that does not function properly.
Resetting your diamonds/ gemstones and restringing pearls
- Pearls: No charge restringing on pearl strands
- Diamonds/Gemstones: No charge re-setting on stones that have come free of their mounting/setting.
All Repairs shall be completed by US or by such other repair center of OUR choice. Parts may be replaced with others, including non-original manufacturer's parts, of like kind and quality.
WHAT IS NOT COVERED:
This is not a replacement plan. Nothing herein shall obligate US to repair or replace materials resulting from excessive or abusive treatment of the Merchandise other than normal wear and tear. This Plan does not cover loss or theft of the Merchandise or damage resulting from loss, theft, misuse, abuse, or Act of God. If YOU purchase the Plan after YOU purchase the Merchandise, the Plan does not cover pre-existing conditions in the Merchandise that occurred after YOU purchased the Merchandise and prior to the effective date of the Plan. Coverage as defined by the Plan begins on the original date of purchase of the merchandise.
LIMIT OF LIABILITY:
OUR total liability under this Plan is the Purchase Price paid for the Merchandise as shown on the sales slip. In the event that the total value of all authorized services WE provide under the Plan exceeds the Purchase Price of the Merchandise (as shown on YOUR sales slip), We shall have satisfied all obligations owed under the Plan.IN NO EVENT SHALL WE BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, NO MATTER WHAT THE CAUSE, INCLUDING DELAY IN RENDERING SERVICE UNDER THIS PLAN, OR LOSS OF USE DURING THE PERIOD THAT THE MERCHANDISE IS BEING PREPARED OR OTHERWISE AWAITING PARTS.
YOUR OBLIGATIONS:
We require YOUR jewelry to be examined every six months by a representative of Riddle’s Jewelry and to have the examination documented in the Examination Record portion of the warranty/guarantee or Plan document. YOU must and shall perform all maintenance on the Merchandise required by any applicable underlying warranties/guarantees or the Plan to maintain the Merchandise in usable and wearable condition, as provided in said warranties/guarantees or the Plan. Damage resulting from failure to comply with recommended services and/or maintenance under such warranties/guarantees or the Plan will result in coverage not being extended under any warranty/guarantee or this Plan.
YOU must provide the care and maintenance of the Merchandise as described above. You must maintain possession of YOUR sales slip and Plan document, which will serve as identification of Plan purchase, as well as, merchandise identification for covered item.
TERM:
Coverage provided by the plan shall commence on the date of Plan purchase as shown on YOUR original sales slip. Time frames for coverage listed in the Plan shall be determined from the original date of merchandise purchase as shown on YOUR original sales slip. The Plan shall be in effect from the date the Plan is purchased as shown on YOUR sales slip and shall continue for the lifetime of the originalcustomer or original receiver of merchandise, in the case of a gift, subject to OUR limit of liability as stated in the Limit of Liability Section above. The Plan is void if the Merchandise is used as a trade-in toward another item after 24 months and a new Premium Care and Repair Plan would need to be purchased on the new item. If the Merchandise is used as a trade-in toward another item within 24 months from the original merchandise purchase any difference between the original Plan and the new Plan is due from the customer to continue Plan coverage.
CANCELLATION:
Cancellation by YOU. YOU may cancel the Plan for any reason at any time by visiting any of OUR store locations and requesting cancellation.
If YOU request cancellation of the Plan where services were NOT received under the Plan:
Diamond Merchandise - If YOU request cancellation within sixty (60) days of the original purchase date of the Plan (as shown on Your sales slip) and no services have been provided to YOU under the Plan, then the Plan is void and YOU will receive a full refund of the Plan Price.
Gemstone Merchandise - If YOU request cancellation within twenty (20) days of the original purchase date of the Plan (as shown on YOUR sales slip) and no services have been provided to YOU under the Plan, then the Plan is void and YOU will receive a full refund of the Plan Price.
If YOU request cancellation of the Plan where services were received under the Plan:
Diamond Merchandise – within sixty (60) days of the original purchase date of the Plan YOU will receive the difference between the Plan Price paid less any services received and the Plan will become void.
Gemstone Merchandise – within twenty (20) days of the original purchase date of the Plan YOU will receive the difference between the Plan Price paid less any services received and the Plan will become void.
Cancellation by US. WE may not cancel the Plan except for non-payment, fraud, work performed by another entity other than US, material misrepresentation by YOU and/or unforeseen circumstances beyond our control. Notice of cancellation by US will be sent to YOU at least thirty (30) days prior to cancellation, and will state the effective date and reason for cancellation. If WE cancel the Plan, YOU will receive a refund of the Plan Price Paid less the price of any services received under the Plan.
NO DEDUCTIBLE:
- You are not required to pay any deductible under the Plan.
LIMITATION ON TRANSFER:
- This Plan is only for the benefit of the original customer or original receiver of merchandise, in the case of a gift. It is not transferable to anyone else.
FULL FAITH AND CREDIT:
- OUR obligations under the Plan are backed by OUR full faith and credit. The Plan is not guaranteed under a service contract reimbursement policy. The Plan is not an insurance policy.
ENTIRE AGREEMENT:
- This document sets forth the entire agreement between parties with respect to the Plan and no representation, promise or condition not contained herein shall modify these terms.
