Riddle's Jewelry Premium Care & Repair Plan

Exclusive coverage for your fine jewelry purchase

premium care plan pamphlets

Why Choose the Premium Care & Repair Plan?

While we have proudly offered our customers a free diamond guarantee for diamond jewelry purchases, we understand the value in offering a Premium Care & Repair plan for extended coverage on any jewelry you purchase.

Reduces Cost of Ownership

Routine repairs can be costly. With our Premium Care Plan, many common repairs are covered—often paying for the plan itself after just one or two services.

Lifetime Diamond Guarantee

On natural or lab-grown diamond purchases, your center and side diamonds are guaranteed against dropping out—without time limit—provided the jewelry item valued at $10,000 or less is brought into a Riddle’s Jewelry location every 6 months for inspection.

Maintains & Retains Value

Jewelry is both an emotional and financial investment. Utilizing this plan's 6-month inspection routine helps protect your investment by identifying needed maintenance before bigger problems arise and helps to minimize stone loss.

Workshop

Visit Us Anytime

Stop by any Riddle's Jewelry location for:

  • Free professional cleaning
  • Complimentary inspections
  • Expert repair services

We believe that customers are better served by having a goldsmith in our retail locations to assist in minimizing the time it takes to repair and safeguard your jewelry, although we occasionally do send work to our Rapid City Jewelry Facility.

Riddle's Premium Care & Repair Plan: Terms & Conditions

Exclusive protection for your fine jewelry purchase

What Is Covered

Enjoy peace of mind with comprehensive coverage. The following is a list of repairs covered by the Riddle’s Premium Care & Repair Plan that will be made at no additional charge to you, so long as every 6 months your jewelry item is brought in to be inspected and the inspection is recorded by an authorized Riddle’s Jewelry Associate.

Broken Stones We will replace, recut, or repolish any natural mined diamond or lab-grown diamond that has been chipped or broken depending on the severity of the break.
Prongs, Channels, and Crowns We will retip or replace any worn or broken prongs, channels, or crowns that may not properly secure a stone.
Stone Tightening We will tighten the setting of any stone that may be loose.
Mounting Guarantee We will repair or replace any jewelry mounting that is defective in either workmanship or materials for 1 full year after the purchase date.
Rhodium Electro-Plating Gold occurs in yellow form naturally and then is alloyed with other metals to make it appear as white as possible. Rhodium, which is a member of the platinum group, is often used to plate jewelry and give it a mirror-like finish. Considering the processes needed to properly rhodium-plate jewelry, we advise to minimize the frequency of replating due to the polishing required to remove the original rhodium plating. For that reason, we will replate the rhodium finish up to 1 time annually at no charge when not done with a covered repair, which may require replating.
Ring Sizing We will resize ladies' rings down to a size 4 and up to a size 9, while men's rings will be sized down to a size 8 and up to a size 12 without additional charges. It is always best to minimize the number of times a ring is sized to avoid thinning of the shank which may result in the need for reshanking which is not included in Premium Care & Repair Plan.
Ring Joining We will solder wedding sets together at the bottom of the shank to maintain alignment and prevent premature wear often caused by metal rubbing against metal.
Pendant Bail Repair We will repair or rebuild lost metal that jeopardizes the security of the pendant.
Chain & Clasp Repair We will repair or replace any chain clasp that has stopped functioning properly and provide complementary chain soldering, when possible, for a period of 5 years from purchase.
Earring Repair (Post and Clutch) We will repair or replace any earring post or clutch that no longer properly secures the earring.
Tennis Bracelet Prongs & Channels We will retip or rebuild any worn or broken prongs or channels that may cause stone loss.
Bracelet Moving Parts We will cover hinges, tubes, links and jump rings for a period of three years from date of purchase.
Bracelet Clasp Repair We will repair or replace any bracelet clasp that has stopped functioning properly.
Pearl Restringing We will restring any pearl strand.

Your Responsibility

Keep your Premium Care & Repair Plan document and sales receipt together in a secure place. To maintain coverage on your jewelry item, you must have it examined every 6 months by a Riddle's Jewelry representative. We will record your examination and date and stamp your Premium Care & Repair Plan document.

Inspections and repairs can be completed at any Riddle's Jewelry location. If you reside outside the store location area for Riddle's Jewelry, you can mail your jewelry and Premium Care & Repair Plan document to any Riddle's Jewelry location or the Corporate Office in Rapid City. If you have any additional questions or comments, please contact Customer Service.

Failure to keep the inspections current will not void the plan, but repairs required or stones lost when the coverage is not current will be at the owner's expense. Any necessary repairs must be made by Riddle's Jewelry prior to recording the inspection. This plan only covers needed repairs incurred from normal wear. This plan is only valid for the original purchaser and recipient and is non-transferable.

Premium Theft Coverage

The Riddle's Premium Care Plan offers a one-time replacement for loss or theft with the same, like, or similar product provided the replacement provision has been renewed on an annual basis after the first year. This Plan is NOT a contract of insurance. See more details on the Theft Plan page.

Lifetime Trade-In

Mined Diamonds: Upgrade your natural mined center diamond at any time and receive fair market value toward a new item of at least double the value.

Lab-Grown Diamonds, Synthetic Gemstones, Gemstones, and Imitations: These categories are not eligible for the lifetime trade-in.

Limit of Liability

OUR total liability under this Plan is the Purchase Price paid for the Merchandise as shown on the sales slip. In the event that the total value of all authorized services WE provide under the Plan exceeds the Purchase Price of the Merchandise, We shall have satisfied all obligations owed under the Plan.

Your Obligations

We require YOUR jewelry to be examined every 6 months by a representative of Riddle's Jewelry and to have the examination documented in the Examination Record portion of the warranty/guarantee, plan document, or Riddle's Jewelry computer system.

Term

Coverage provided by the plan shall commence on the date of Plan purchase as shown on YOUR original sales slip and shall continue for the lifetime of the original customer or original receiver of merchandise, subject to OUR limit of liability.

Cancellation

YOU may cancel the Plan for any reason at any time by visiting any of OUR store locations and requesting cancellation. If WE cancel the Plan, YOU will receive a refund of the Plan Price Paid less the price of any services received under the Plan.

Limitation on Transfer

This Plan is only for the benefit of the original customer or original receiver of merchandise, in the case of a gift. It is not transferable to anyone else.

Full Faith & Credit

OUR obligations under the Plan are backed by OUR full faith and credit. The Plan is not guaranteed under a service contract reimbursement policy. The Plan is not an insurance policy.

Entire Agreement

This document sets forth the entire agreement between parties with respect to the Plan and no representation, promise or condition not contained herein shall modify these terms.

Definitions

Merchandise shall mean the merchandise identified on the original sales slip as covered by the Premium Care and Repair Plan.

Plan means this Premium Care and Repair Plan.

Plan Price is the purchase price paid for the Plan as shown on the original sales slip.

WE, US and OUR means Riddle's Group Inc., d/b/a Riddle's Jewelry, 2707 Mt. Rushmore Road, Rapid City, South Dakota 57701, via phone 1-605-343-2226.

YOU or YOUR means the original customer who purchased the Merchandise or original receiver of the Merchandise, in the case of a gift, covered by the Plan.