Shipping Policy

Thank you so much for visiting and shopping with Riddle’s Jewelry. We pride ourselves on our quality, exquisite jewelry, and we want to make sure it arrives to you quickly and in exceptional condition. Following are the terms and conditions that constitute our company shipping policy. Please contact us if you have any other questions or concerns.

Domestic Shipping Policy

Shipment Processing Time

We process all orders within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

On occasions when we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. We try our best to get orders out the door promptly, so we’ll do the best we can with your special order. In the rare occurrence that there will be a significant delay in shipment of your order, we will contact you via email or telephone. You are our priority, and we’ll do our best to get your order to you.

Shipping Rates and Delivery Estimates

Shipping charges for your Riddle’s Jewelry order will be calculated and displayed at checkout, but this table serves as an estimate. For all orders, processing time will be added which could delay the shipment of your item.


Shipment Method

Estimated Delivery Time

Shipment Cost

Standard

3-5 business days

$6.99 (Free on Orders over $99)

Expedite

2 business days

$19.99

Overnight

1 business day

$39.99


Delivery delays can occasionally occur.


Shipment to P.O. Boxes or APO/FPO Addresses

We understand the importance of sending gifts to friends and loved ones serving our nation abroad. Riddle’s Jewelry ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

Once your Riddle’s Jewelry order has shipped, you will receive a shipment confirmation email that contains your tracking number(s). The tracking number will be active within 24 hours so you can know where your package is and when it will arrive.

Customs, Duties, and Taxes

Riddle’s Jewelry is not responsible for any customs or taxes applied to your order. All fees imposed (i.e. tariffs, taxes, etc.) during or after shipping are the responsibility of the customer and not of Riddle’s Jewelry.

Damages

Riddle’s Jewelry is not liable for any products damaged or lost during shipping. Please contact the shipment carrier to file a claim if you received your order damaged. Before filing a claim, make sure to save all packaging materials and damaged goods.

International Shipping Policy

We currently ship to Canada and the U.S.

Returns Policy

Our Return, Exchange, and Repair Policy provides detailed information about options and procedures for returning or repairing your order.